Frequently asked questions
Still need help? Email [email protected].
What does LatticeFox actually ship?
Production-grade AI software — models, data pipelines, user interfaces, and the monitoring around them. You get working systems, not a slide deck or a notebook.
Can I buy services or hardware online?
Yes. Visit Shop to purchase setup packages, managed services, and physical server hardware. Digital services do not require a shipping address; physical products do.
How does payment work?
After you submit checkout, we create an order in our system and then send you to Stripe to pay securely. You will receive an order number immediately.
Can I pay a custom amount or a remaining balance?
Yes. Use Custom Pay (Shipping & Logistics Adjustment). 1 unit = USD 1.00 — enter the quantity equal to the agreed dollar amount. You can include your original order number so we can match the payment.
Do digital services include shipping?
No. Digital and service products require no physical delivery. Our team follows up by email with onboarding next steps.
How long until you reply to a project inquiry?
We reply within one business day with a clear next step — no sales fluff.
Where is LatticeFox based?
LatticeFox Software Ltd is based in Denver, Colorado, at 865 North Albion Street, Denver, CO 80220. We deploy worldwide.